Have you ever wondered how much time your team spends copying information between different systems? Unfortunately, many claims handlers use multiple systems and spend significant time transferring information.
We don’t want Mavera DSS to be part of that problem, so we have a solution!
Mavera DSS can be used both as a stand-alone system and integrated into the insurer’s core system for automatic data transfer. Many customers start using the system stand-alone while evaluating it, but integration is always recommended later on.
Here are four reasons why integration is a good idea:
The primary benefit of integrating systems is the time savings. When the systems are integrated, case data and attachments are automatically transferred, eliminating manual copy/paste steps. This means saving around 20 minutes per case. Aggregated over thousands of cases per year, this results in significant time savings and a strong business case, directly improving the claims handling time and cost per claim metrics.
Copying and pasting information between systems is not only time-consuming but also prone to errors. Typos and mixed-up attachments can affect the claims error rate and be troublesome to correct if discovered late in the process.
Even though Mavera DSS supports a GDPR-compliant process, manually moving information between systems can lead to security breaches. For example, transferring documents requires downloading them locally and uploading them again. If any of these are left locally on the computer, it might violate regulations.
Integration also enables further automation. Depending on the information shared, the system can review more claims, suggest the best action for each, categorize them, and automatically assign them to a specific claims handler or medical advisor.
The Mavera DSS API is easy to integrate and supports two-way data transfer, meaning that updates made in Mavera DSS can automatically be transferred to the core system and vice versa.
Are you interested in seeing how much you can save from an integration? Let’s calculate it.