Evaluating personal injury claims can be a complex and time-consuming process, particularly when they come with hundreds of pages of medical records the claims handler must read to understand the details of a case. This is where Mavera's intelligent document-processing technology (IDP) comes in.
Using deep learning algorithms and optical character recognition (OCR) technology, Mavera's AI models can quickly and semantically extract data from medical documents and present it in a clear and structured format. This includes checking that all documents are associated with the same person, verifying the presence of a valid power of attorney, and creating a structured timeline of medical events.
Not only does this help claims handlers review cases up to three times more efficiently, but it also helps to reduce the risk of errors and improve the overall claims process. The structured data extracted from the documents can also provide valuable insights for insurers, allowing them to better understand and optimize their business.
One of the main benefits of the intelligent document processing technology in Mavera DSS is its ability to save time and streamline manual tasks. Instead of spending hours reading through medical documents and searching for relevant information, claims handlers can rely on the AI models to do the heavy lifting for them. This frees up their time to focus on other important tasks, such as communicating with clients and making decisions about claims.
In addition, using AI technology can help improve the customer experience by reducing the time it takes to process claims. This can be especially important in cases where the claims process is being postponed or shared with another claims handler or medical advisor, as the AI models can bring them up to speed faster.
Summary
Overall, the intelligent document processing technology in Mavera DSS is a valuable tool for insurers looking to improve the efficiency and accuracy of their claims process. By automatically extracting data from medical documents, it helps to streamline the claims process and provides valuable insights for optimizing the business.