Denmark is one of the markets where Mavera, a Verisk business, is rapidly expanding. One of our Danish clients is Thisted Forsikring, an insurer based in Jylland, who partnered with Mavera in early 2024. As a 100% customer-owned company, Thisted takes pride in being a modern insurer, always keeping an eye on industry developments and new opportunities. This commitment to innovation led them to Mavera.
Challenge
As Thisted Forsikring's personal injury claims business grew, so did the need for more diverse medical expertise—something they found challenging to manage on their own.
Susanne Ninn Sørensen, Claims Director at Thisted, explains:
"We had one medical advisor on staff who handled all types of claims. While they did a fantastic job, there were clear vulnerabilities to this approach: bottlenecks, dependency on one individual, and potential delays."
She continues:
"We have a small but agile team, yet for more complex cases, we wanted access to a broader and deeper network of medical advisors, available on demand when needed."
Susanne Ninn Sørensen, Claims Director, Thisted
Solution
Thisted quickly realized that building and maintaining a diverse medical network in-house would take them away from their core business. That’s when they began looking for a trusted partner.
"We heard about Mavera from our colleagues in the Danish insurance industry—both about their extensive medical advisor network and their software. The simplicity of getting started was a major selling point for us. It became clear that this was the right path."
Result
After partnering with Mavera, Thisted Forsikring experienced a seamless onboarding process, thanks to the support from Mavera’s local team in Denmark. Susanne gives her final thoughts on the collaboration:
"Of course, our team would understand Swedish or English but having support in Danish made onboarding even easier. We were immediately impressed with the quality of medical assessments, fast response times, and how quickly our team got up to speed. The Mavera DSS system is incredibly user-friendly."
About Mavera, a Verisk business
Mavera, a Verisk business, is a Swedish insurtech company. Since 2008 we help insurers streamline personal injury claims. Combining extensive industry knowledge with advanced AI technology we make the insurance claims process more accurate, efficient and compliant. Mavera Decision Support System (DSS) enables better decision making and business reporting for the customers, who are some of Europe’s leading insurance companies. In 2023, Mavera was acquired by leading global data analytics provider Verisk.