One of the most complex tasks in personal injury claims is determining the extent of a long-term disability caused by an injury.
Based on medical evaluations and records, the claims handler must understand when and how the injury happened, if the disability is stable or if it will get better, and what long-term consequences it will lead to.
It's a time-consuming and tedious process critical for the company's operations. The efficiency and accuracy of this process will have consequences on the company's financial results. As this of course is a very stressful situation for the customer, a transparent and fast experience is key to high customer satisfaction.
Depending on previous processes, our customers see different results from implementing Mavera DSS. Some common results are:
Combining these results saves millions of euros in reduced loss adjustment expenses (LAE), claims payouts, and litigations for a large insurer.